Customer Service

Shipping

Orders are shipped within 3 business days or you'll get FREE EXPRESS POST.

Anything that will take longer than the 3 business days we will let you know as soon as we know and will let you know the expected arrival date. 

Bands and parts are generally 1 week to arrive but can take up to 3 weeks.

Delivery

We use Australia Post for all deliveries and ship free in Australia, $9 for express post and $25 for New Zealand and $50 for the rest of the world.

Returns & Warranties

30 Day Return Policy - return your watch for an exchange, credit note or full refund. The watch must be returned in the orginal Brand packaging and in new, unworn condition. We only ask you let us know reason for return for our information and can process the return immediately we receive it. Return postage is the responsibility of the buyer however if you prefer we can send a return label to you and simply deduct $10 from the refund. Postage paid (i.e. express post, international postage is not included in the refund amount).

Parts and bands are specially ordered and not included without prior approval in the 30 Day Return Policy.

All warranty claims can be sent to us or direct to the brand distributor. You will need to include your warranty card or receipt with your watch showing the date of purchase.

Our postal address for returns or warranties is:

Kahabe Pty Ltd
PO Box 1551
Noosaville, QLD, 4566

Any questions on our policies can be sent to info@watchesonlineaustralia.com.au.